Helpdesk & Ticketing

Resolve queries faster, empower your team.

Q: What is an HR Helpdesk and why does a company need one?

An HR Helpdesk is a centralized portal where employee queries (about payroll, benefits, policies) are tracked as tickets. It replaces chaotic email threads, ensuring no question is lost and query resolutions are tracked against SLAs.

Q: Can employees track ticket progress from their phones?

Yes. Inkludo includes a mobile self-service ticketing portal where employees can open tickets, check statuses, and text directly with assigned HR agents.

Q: How does a service request differ from a support ticket?

A support ticket is a question (e.g., 'Why is my TDS high?'), whereas a service request is an actionable transaction requiring changes (e.g., 'Change my salary account number'). Service requests trigger database update workflows once approved.

Q: What is a knowledge base and how does ticket-deflection work?

A knowledge base is a repository of company policy articles. Inkludo's smart search system shows relevant policy articles to employees as they type their ticket description, helping them self-serve and reducing ticket volumes.

Evaluate employee tickets, HR service requests, structured query routing, and internal knowledge bases under one unified platform. Boost employee query resolution by 60%.

Book a Demo

probey.inkludo.work

August 2026 · HQ Bengalurulive

Good morning, Priya

Tue 11 Aug · HQ Bengaluru

In · 06:23:41

09:02

Punch in

13:00

Break

15:02

Leave ok

18:04

Punch out

96%

present today

on leave

pending regularizations

geo + device captured · General · 09:00–18:00

HR Helpdesk

Centralized HR Helpdesk & Query Router

For HR teams drowned in scattered emails, Slack pings, and WhatsApp messages. Organize, prioritize, and route internal questions regarding payroll, policies, and exit procedures automatically.

Structured support channels by topic (Payroll, Insurance, Exit, General)

Automated load-balanced routing to specific HR business partners

Resolution tracking dashboards to trace average agent response times

SLA tracking & ticket queues

probey.inkludo.work

probey.inkludo.work/payrollAugust 2026 run

DraftProcessedApprovedLocked

EmployeeGrossDeductionsNet

PPriya Sharma₹86,000−₹9,400₹76,600

RRohan Mehta₹74,000−₹8,100₹65,900

AAisha Khan₹92,000−₹10,400₹81,600

KKavya Nair₹64,500−₹7,200₹57,300

Payslips → PDF · PSL-2608-0041PF · ESI · PT · loan EMI

computed from real attendancepayslips emailed as PDF

Employee Tickets

Intuitive Employee Self-Service Ticketing Portal

For employees seeking quick answers about company policies. Let staff raise tickets directly from their mobile app, attach receipt details or letters, and track ticket status in real-time.

Mobile-friendly ticket submission form with categories & tags

Integrated chats thread for direct discussion between HR and employees

Automated email notifications when ticket status updates

Role-based access & logs

probey.inkludo.work

probey.inkludo.work/payroll/ctc-builderCTC: ₹7,44,000 / yr

ComponentMonthlyYearly

Basic Salary₹35,000₹4,20,000

House Rent Allowance (HRA)₹14,000₹1,68,000

Special Allowance₹11,200₹1,34,400

Employer PF Contribution₹1,800₹21,600

Total Gross CTC₹62,000₹7,44,000

FBP declartion active for LTA, Fuel & InternetFBP active

customizable salary structures templatesflexible benefits plan declaration

Service Requests

Structured Employee Service Requests

For operations admins handling address updates, bank details revisions, or custom HR letters. Standardize requests with custom forms that directly update employee data once approved.

Standardized forms for bank changes, tax declarations revisions, and letter requests

Workflow configuration for manager and HR sign-offs

Direct synchronization with core employee directory profiles upon approval

Role-based access & logs

probey.inkludo.work

probey.inkludo.work/payrollAugust 2026 run

DraftProcessedApprovedLocked

EmployeeGrossDeductionsNet

PPriya Sharma₹86,000−₹9,400₹76,600

RRohan Mehta₹74,000−₹8,100₹65,900

AAisha Khan₹92,000−₹10,400₹81,600

KKavya Nair₹64,500−₹7,200₹57,300

Payslips → PDF · PSL-2608-0041PF · ESI · PT · loan EMI

computed from real attendancepayslips emailed as PDF

Knowledge Base

Self-Service Internal Knowledge Base (KB)

For HR teams repeating the same policy answers over and over. Publish insurance guidelines, leave policies, holiday calendars, and travel guidelines in a searchable database.

Rich text article editor with categorization by department and location

Instant search bar with auto-suggest questions for rapid self-service

Smart ticket-deflection triggers suggesting KB articles to employees before they submit tickets

Role-based access & logs

probey.inkludo.work

probey.inkludo.work/payroll/ctc-builderCTC: ₹7,44,000 / yr

ComponentMonthlyYearly

Basic Salary₹35,000₹4,20,000

House Rent Allowance (HRA)₹14,000₹1,68,000

Special Allowance₹11,200₹1,34,400

Employer PF Contribution₹1,800₹21,600

Total Gross CTC₹62,000₹7,44,000

FBP declartion active for LTA, Fuel & InternetFBP active

customizable salary structures templatesflexible benefits plan declaration

Industry Recognition

Ranked #1 for usability, adoption, and fast ROI.

Consistently recognized by thousands of verified enterprise reviews on G2, Capterra, and Crozdesk.

Most Implementable

Highest User Adoption

Most Implementable

Regional Leader

Customer Stories

Customer Reviews

Sneha Reddy

5.0on 12 Aug, 2026

“

Our HR team was spending half their day responding to basic policy questions. With the knowledge base and employee ticketing, we cut manual query answering by 65%.

Sneha Reddy

VP of People Experience · InnoTech Solutions

5.0 / 5.0

Sneha Reddy

VP of People Experience · InnoTech Solutions

5.0

“

Our HR team was spending half their day responding to basic policy questions. With the knowledge base and employee ticketing, we cut manual query answering by 65%.

Frequently Asked Questions

Straight answers on HR Helpdesk.

Plain-English answers about HR helpdesks, employee ticketing portals, service requests, and knowledge base structures.

What is an HR Helpdesk and why does a company need one?

How does a service request differ from a support ticket?

Can employees track ticket progress from their phones?

What is a knowledge base and how does ticket-deflection work?

Still have questions? Book a demo

Ready to streamline your internal HR support?

Book a Helpdesk Demo