How does Inkludo integrate with existing biometric hardware?

Inkludo provides a lightweight, secure IoT Cloud Sync Gateway that connects to leading biometric devices (eSSL, ZKTeco, Matrix) via LAN or cloud webhook with real-time sync.

Support & Knowledge Base

Frequently Asked Questions

Q: What is Inkludo and how is it different from traditional HR software?

Inkludo is an all-in-one People Operations platform unifying core HR, biometric attendance, Indian statutory payroll, leave management, shift scheduling, and employee offboarding under a single login.

Q: Does Inkludo calculate Indian statutory compliance (PF, ESI, PT, TDS) automatically?

Yes. Inkludo's automated payroll engine calculates PF with statutory wage ceiling limits, ESI, state-specific PT slabs, and TDS based on the old or new income tax regimes.

Q: Where is our organizational data hosted?

All customer data is hosted in Tier-IV AWS/GCP data centers situated strictly within India with AES-256 encryption at rest and TLS 1.3 in transit.

Explore verified answers, statutory payroll computation formulas, biometric IoT setup guides, and instant troubleshooting resolvers.

Popular:

Explore All FAQ Topics

Section 01General HRMS

General HRMS FAQs

Core system architecture, multi-company hierarchy, mobile PWA access, and role permissions.

PopularWhat is Inkludo and how is it different from traditional HR software?

Inkludo is an all-in-one, modern People Operations platform that unifies core HR, biometric attendance, Indian statutory payroll, leave management, shift scheduling, and employee offboarding under a single login. Unlike legacy HR tools that require complex third-party connectors and manual spreadsheet reconciliations, Inkludo features real-time data synchronization between employee time logs, salary structures, and compliance filings.

Can Inkludo handle multiple legal entities and branch locations?

PopularIs there a native mobile app for employees and managers?

How do role-based access controls (RBAC) work in Inkludo?

Section 02Payroll & Statutory Compliance

Payroll & Statutory Compliance FAQs

Automated Indian statutory deductions (PF, ESI, PT, TDS), mid-month arrears, and payslip generation.

PopularDoes Inkludo calculate Indian statutory compliance (PF, ESI, PT, TDS) automatically?

How are mid-cycle salary revisions, arrears, and variable pay processed?

PopularHow do employees receive their digitally signed payslips?

Can we handle custom salary components and flexi-benefit plans?

Section 03Attendance & Biometrics

Attendance & Biometrics FAQs

Biometric hardware IoT gateway sync, GPS mobile geofencing, shift scheduling, and regularisation.

PopularHow does Inkludo integrate with existing biometric fingerprint and facial recognition hardware?

How does mobile attendance geofencing work for field and remote employees?

What is the workflow for missed punch regularisation?

Can Inkludo manage rotating shifts, night shifts, and grace minutes?

Section 04Leave & Time-Off

Leave & Time-Off FAQs

Custom leave accruals, sandwich rule enforcements, year-end encashments, and comp-offs.

Can we configure custom leave policies like Earned, Sick, Casual, and Maternity leave?

Does Inkludo support leave encashment, lapse, and carry-forward limits?

How does the system enforce Sandwich Rules and Weekend/Holiday clubbing?

Section 05Recruitment & Onboarding

Recruitment & Onboarding FAQs

Applicant tracking (ATS), interview scorecards, offer letter release, and paperless onboarding.

How does candidate tracking and hiring pipeline management work?

Can we send automated digital offer letters and initiate paperless onboarding?

Section 06Pricing & Billing

Pricing & Billing FAQs

Transparent per-employee subscription plans, payment terms, GST invoicing, and add-ons.

PopularWhat are Inkludo's subscription plans and how does billing work?

Are there any hidden setup fees, hardware integration charges, or cancellation penalties?

Can we pay via GST invoice, corporate credit card, or net banking?

Section 07Implementation & Migration

Implementation & Migration FAQs

Data import from Excel or legacy HRMS, parallel sandbox dry runs, and onboarding timeline.

PopularHow do we migrate our existing employee database and historical salary data from Excel or other HRMS?

How long does standard enterprise deployment and go-live take?

Can we test payroll calculations in a Sandbox environment before going live?

Section 08Security & Data Privacy

Security & Data Privacy FAQs

AWS/GCP Indian data residency, AES-256 encryption, MFA/SSO, and immutable audit logs.

PopularWhere is our organizational data hosted and how is it protected?

Does Inkludo provide Multi-Factor Authentication (MFA) and Single Sign-On (SSO)?

How does Inkludo log administrative actions and access attempts?

09 · Diagnostics & Fixes

Troubleshooting & Quick Resolvers

Root-cause analysis and 1-minute steps for common IoT biometric hardware, GPS geofencing, and statutory edge cases.

Biometric punch logs are not appearing in real-time on employee cards

Root Cause: Local network firewall blocking outbound TCP port or IoT Gateway sync service paused.

1-Minute Fix:Verify that the Inkludo Gateway service is running on the local biometric server and ensure port 443 outbound is whitelisted.

Employee mobile punch fails with 'Out of geofence perimeter' error

Root Cause: Employee device GPS location accuracy is degraded or branch coordinate radius is configured too tightly.

1-Minute Fix:Ensure device location mode is set to High Accuracy. Admins can increase branch radius by 15-20 meters under Settings > Locations.

Payroll computation shows discrepancy in Professional Tax (PT)

Root Cause: State-specific PT monthly deduction slabs vary during specific months (e.g., February / September).

1-Minute Fix:Inkludo automatically handles Indian state PT cycles. Verify that the employee's assigned work location matches their statutory state tax rules.

Leave balance not reflecting accrued days at month-end

Root Cause: Employee is currently under probation period with probation accrual restriction toggled ON.

1-Minute Fix:Review the policy's 'Accrual during probation' setting under Leave > Policies > Edit Accrual Rules.

10 · Specialist Assistance

Still Need Help? Contact Us

Our technical support team guarantees a 15-minute response SLA on payroll processing days.

Live Chat Support

Average reply in < 5 mins for active payroll cycles

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Email Support Desk

Detailed technical resolutions at support@inkludo.work

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Priority Hotline

15-minute SLA for urgent payroll processing blockers

Call Support

Direct Engineering Queue

Contact our Dedicated Support Team

Can't find what you're looking for? Submit your support ticket and an Inkludo engineer will assist you directly within 15 minutes.